Trưởng Ca Phục Vụ F&B

Mô tả công việc

BASIC JOB FUNCTION

• Oversee the complete service of food and beverages at all F & B outlets, meeting rooms and banqueting.
• Supervise waiters/waitresses at all F & B outlets, meeting rooms and banqueting.
• Take orders and serve food and beverages.

DUTIES AND RESPONSIBILITIES

• Offer guests visiting outlets, meeting rooms and banqueting an enjoyable dining experience.
• Answer telephone calls and provide information regarding outlets and hotel services.
• Anticipate guest requirements and provide service where necessary.
• Serve food and beverages in a professional manner.
• Check that all tables are set properly at all times.
• Participate in buffet service and know how to set it up.
• Present menu to guests and be able to explain items available in it and take orders.
• Familiarise with food and beverage served including garnishing.
• Able to use computer system used in outlets.
• Carry trays and reset tables with appropriate crockery and cutlery.
• Replace ashtrays, serve water or other drinks and offer after dinner drinks.
• Ascertain guests satisfaction and handle problems that may arise and inform superior of the problem and how it was resolved.
• Handle guest walk out.
• Report all accidents to the Head of Department immediately.
• Identify and address potential disruptive or undesirable guests.
• Respond properly in any emergency.
• Be aware of the importance of sales volume and to upsell food and beverages at all outlets but always bearing in mind service standards.
• Ensure all equipment are properly maintained and request for immediate repair when needed. Prevent all equipment in the outlets from being stolen.
• Ensure that all outlets are clean and tidy at all times and to get waiters/waitresses to clean outlets if necessary.
• Maintain adequate inventories at all times and to try to achieve zero breakage.
• Conform with hotel grooming standards.
• To perform other tasks as assigned by Supervisor, Head of Department or the Management.

Quyền lợi

• Competitive salary and allowances as per company policy.
• Professional training and development opportunities.
• Full insurance and benefits in accordance with the Labor Law.
• Professional working environment

Yêu cầu ứng viên

• High school graduate
• 20-30 years old
• 1 year experience at the same position.
• Good communication in English (especially speaking)
• Know how to deliver a standard service to customers. Aware of cleanliness. Problem solving, communication, management skills. Be able to train for new staff.
• Hard working, mature, open-minded, cheerful, friendly and sociable. Eager to learn new knowledge.
• Good knowledge of restaurant