Public Area Supervisor

Mô tả công việc

GENERAL MISSION

• To ensure the cleanliness of public areas are maintained and ensuring maximum guest satisfaction and adhering to the standard required by our hotel
• Public Area Supervisor will play a crucial role in maintaining the highest standards of cleanliness and presentation across all public areas of our property. This position offers an excellent opportunity to lead a dedicated team, ensure exceptional guest experiences and contribute to the overall success of our housekeeping operations through your organizational expertise and collaborative approach.

TECHNICAL RESPONSIBILITIES

• Conduct daily briefings with housekeeping staff and manage all assigned tasks to ensure efficient team performance and accountability
• Supervise and maintain the cleanliness of lobby areas, restaurants, meeting rooms, ballrooms, back-of-house areas, parking facilities and corridors according to established standards
• Perform regular inspections of designated public areas and report any deviations from standard set-ups and maintenance requirements
• Replenish guest supplies promptly and respond to guest requests with professionalism and efficiency
• Address reports on damage or equipment malfunctions in hotel areas and coordinate repairs with the Engineering department
• Maintain all equipment and tools in proper working condition and ensure they are clean and readily available for staff use
• Maintain detailed section area reports and conduct comprehensive public area checklists on a regular basis
• Assist the Assistant Executive Housekeeper in evaluating team members' attendance, performance, and adherence to hotel procedures
• Establish and maintain positive, collaborative working relationships with team members and coordinate effectively with Front Office, Engineering, Food and Beverage, and Guest Relations departments
• Monitor and manage appropriate stock levels of cleaning chemicals, guest amenities, supplies, and cleaning tools; initiate requisitions as needed
• Ensure proper and economical use of all equipment, chemical products, and property management systems
• Assist in creating fair and efficient employee work schedules that balance task distribution and operational needs
• Prepare relevant performance reviews and documentation for Public Area Attendants
• Handle guest complaints and requests promptly and effectively, keeping the Assistant Executive Housekeeper informed of all issues
• Identify operational dysfunctions and suggest improvements to enhance efficiency and service quality

REPLACEMENT AND TEMPORARY MISSION

• To be ready and responsible when assigned, to perform any other duties as required from time to time by the Management of the hotel.

Quyền lợi

• 05 working days or 40 hrs per week
• Social - Health Insurance per labor law
• Meal Allowance on duty ( 03 meals per day if stay at staffhouse )
• Uniform
• Free Accommodation at nice, modern and comfortable staff house.
• On board Travel expense support
• Employee of the Month / Quarter / Year Award
• Birthday Celebration
• Year end Bonus, KPI Bonus
• Year End Party
• International working environment with many Expatriates
• Free to attend English Courses at the Hotels to improve your communication skill.
• Special discount with Accor property after 06 months of employment
• Excellent opportunities for Career Development with Accor Group as it is # 1 in Asia & Vietnam in term of number of managed property.

Yêu cầu ứng viên

• Knowledge and Experience
• At least 2-3 years of experience in housekeeping, with a minimum of 1-2 years in a supervisory or leadership role, preferably in a hotel environment.
• Proficiency with hotel management software or property management systems (PMS) for room assignments, status updates and inventory management.
• Experience in a luxury or upscale hospitality property
• Knowledge of chemical products and their proper, economical use
• Inventory and supply chain management experience
• Certification in housekeeping management or hospitality operations
• Experience coordinating with multiple departments in a fast-paced environment
• Knowledge of health, safety, and sanitation standards in hospitality environments
• Experience with staff scheduling and performance management
• Competencies
• Strong leadership, interpersonal and training skills
• Ability to multi-task, work well in stressful & high-pressure situations
• A motivator & self-starter
• Well-presented and professionally groomed at all times
• Strong communication skills with the ability to clearly convey expectations and feedback
• Demonstrated quality awareness and attention to detail in inspections and maintenance
• Ability to work independently and collaboratively within a team environment
• Flexibility and adaptability to changing operational needs
• Strong interpersonal and problem-solving abilities with the capacity to lead by example