Nhân Viên Đón Tiếp

Mô tả công việc

GENERAL MISSION

• Performs Front Office, Reception and Information operations, applying the organizational structure defined by the Front Office Manager
• Promotes the Pullman brand philosophy through his or her exemplary attitude, behavior, uniforms and excellent communication skills.
• Forms the link and interfaces between the hotel’s different departments and various points of reception.
• Takes care of guests from their arrival through to their departure. Contributes to guest satisfaction at all times by providing high quality services throughout their stay.
• Promotes the hotel’s offer. Helps meet the department’s quantitative targets through his/her sales efforts.

TECHNICAL RESPONSIBILITIES

• The Welcomer will be the person that a guest will come to see to look for a service or some assistance. The greeting and attitude of the Welcomer will influence a lot the opinion that the guest will have of the overall hotel.
• Being at the service of the guest, the first task of the Welcomer is to be available at any time for a guest and to take extra care of him by an automatic greeting with smile and warm & positive attitude. The guest has to feel expected and welcome at any time. The guest will always be the first priority for a Welcomer.

HUMAN RESOURCE RESPONSIBILITIES

• Keep good rapport with all staff.
• Follow hotel rules and regulations at all times.
• Attends all training sessions as scheduled.
• Complete knowledge of hotel's facilities and services.
• Attend the daily Front Office briefing as well as monthly Front Office meeting.

RELATIONS

• Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.

REPLACEMENT AND TEMPORARY MISSIONS

• Performs any other duties that may be assigned by superiors.

Quyền lợi

• 05 working days or 40 hrs per week
• Social - Health Insurance per labor law
• Meal Allowance on duty ( 03 meals per day if stay at staffhouse )
• Uniform
• Free Accommodation at nice, modern and comfortable staff house.
• On board Travel expense support
• Employee of the Month / Quarter / Year Award
• Birthday Celebration
• Year End Party
• International working environment with many Expatriates
• Excellent opportunities for Career Development with Accor Group as it is # 1 in Asia & Vietnam in term of number of managed property.

Yêu cầu ứng viên

• Graduated from Vocational/College/University and/or with similar working experience in 04 -05 star Hotel/Resorts.
• Good command in English.
• Proactive in approaching customers.
• Office computer literacy.
• Teamwork, Interpersonal, Guest Complaint Handling Skill.
• Ability to deal with colleagues/customers professionally.
• Excellent in service mind oriented.