Duty Manager

Mô tả công việc

• Primary Responsibilities
• Reports directly to and communicates with the Front Office Manager or their delegate on all pertinent matters affecting guest service and hotel operations.
• Provides functional assistance and direction to all departments.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
• Responds to guest needs and resolves related problems.
• Supervises and directs Reception & Bell team personnel.
• Supports and assists Front Office personnel and all departments at peak periods.
• Ensures VIPs and A/Club club guests receive special attention.
• Inspects front of house and back of house regularly for cleanliness and tidiness.
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Conducts shift briefings to ensure hotel activities and operational requirements are known.
• Provides input for Front Office meetings.
• Promotes inter-hotel sales and in-house facilities.
• Checks billing instructions and monitors guest credit
• Analyses and approves discounts and rebates.
• Analyses the rate variance report to ensure rooms revenue control.
• Takes action with the Property Management Systems (OPERA) in emergency situation.
• Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book.
• Report daily activities in logbook.
• Ensures front line staff complies with FIT marketing techniques and maximize sales.
• Fully conversant with all hotel emergency procedures.
• When on night shift, performs duties per the Night Managers duties.
• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats.
• Assists department manager to ensure departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.
• Works with Superior and Human Resources on manpower planning and management needs.
• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
• Perform any other task assigned based on Premier Village Resort needs or requirements.

Quyền lợi

• Salary and Allowances
• Full Salary & monthly Service Charge in probation period.
• Support to relocation allowance by ranks.
• Home Visit allowance.
• Benefits
• Supported housing staff with full amenities and entertainment area.
• Support shuttle bus to Hotel.
• Support for full meals during the work shift and day off.
• Uniforms are provided according to Hotel standards.
• International working environment, joining training courses according standard of AccorHotels.
• Insurance policy
• Insurance according to the provisions of Labour law
• Suncare Insurance according to the provisions of policy SunGroup

Yêu cầu ứng viên

• Knowledge and Experience
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Good writing skills
• Proficient in the use of Microsoft Office and Opera
• Problem solving and organizational abilities
• Competencies
• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
• 2 years experiences in Front office / Guest services/ Guest Relation/ Assistant Manager or related discipline including supervisory experience, or an equivalent combination of education and experience.